How to Upload Files to the Avast FTP Server

Avast Review Automatically, Avast performs automatic updates every four hrs if this can. Therefore if your server’s attached to the Internet, odds are, you will have the most recent virus database updates each time an upload is created. But when for reasons uknown, you want to schedule your personal auto-updates, you’ll be able to set your personal auto-update schedule while using JSCAPE MFT Server Manager. You will need to watch for Part 2 to see the tutorial for your though.

Whenever you contact Avast Support having a technical or adware and spyware-related issue, you might be requested to upload specific files out of your PC towards the Avast FTP server for more analysis. Make reference to the sections in the following paragraphs to learn more :

» Compress requested files to a password-protected archive

» Upload an archive with the requested files to the Avast FTP server

» Provide the filename and password of the uploaded archive to Avast Support

Follow these steps to upload files to the Avast FTP server :

Sometimes you be requested to upload files towards the Avast FTP Server for analysis. For individuals that do not understand how, this is a simple tutorial.

NOTE : Do Not upload anything unless of course particularly requested by part of the ALWIL Team, because it is not positively monitored same goes with be “>overlooked.

» Compress requested files to a password-protected archive

Before you decide to upload a requested file towards the Avast FTP server, compress the file for an archive (for instance, a .zip, .rar, or .7z file) while using password virus.

Follow these steps :

1. Download and run the installer for 7-Zip from www.7-zip.org to install the free file archiver on your computer.

2. Select and right-click all requested files and, from the context menu, select 7-ZipAdd to archive.

Add file to 7zip
Add file to 7zip

3. Under the heading Archive, provide a unique filename, such as your email address, to identify your archive on our FTP server.

4. Under the heading Encryption, provide the password virus.

5. Click OK to create the compressed archive.

Create file name to 7zip
Create file name to 7zip

The newly compressed archive is located in the same folder as the original files.

Note : If you are unable to compress a file flagged as suspicious by Avast Antivirus, temporarily disable Avast active protection by right-clicking the Avast icon in your system tray and selecting Avast shields controlDisable for 10 minutes.

Disable Avast Active Protection
Disable Avast Active “>Protection

» Upload an archive with the requested files to the Avast FTP server

After compressing the requested files to some password protected archive, upload the archive to the Avast FTP server with any FTP client software while using following parameters :

File protocol: Encryption: Host name: Port number: Login (username/password): Directory:
FTP no encryption ftp.avast.com 21 anonymous (anonymous/anonymous) /incoming
File Transfer Protocol Used by default Avast FTP server Used by default Arbitrary username and password Upload folder on Avast FTP server

Notes :

  • Ensure that you notify us each time you upload a file to our FTP server to ensure that the files are retrieved promptly.
  • Only upload files to our FTP server that have been requested by Avast.
  • You are unable to see any content in our FTP server, including any files you upload, because you have write-only privileges.

If you do not have FTP software, follow these steps :

1. Download and run the installer for WinSCP from http://www.winscp.net to install free FTP client software on your PC (keep the setup defaults while installing).

2. Double-click the WinSCP icon on your desktop to run the FTP client.

WinSCP icon
WinSCP icon

3. On the WinSCP Login screen, change File protocol to FTP, provide the credentials from the table above, and click Login to connect to the Avast FTP server.

WinSCP Login Screen
WinSCP Login Screen

4. When the connection to Avast FTP server is established, double-click the incoming folder on the right side of the WinSCP screen.

5. Locate the archive with the requested files on the left side of the WinSCP screen, right-click it, and select Upload… from the context menu.

WinSCP Upload
WinSCP Upload

6. Click OK to upload the archive to the incoming folder on the Avast FTP server.

Upload the archive to Avast FTP server
Upload the archive to Avast FTP “>server

» Provide the filename and password of the uploaded archive to Avast Support

After uploading accurate documentation towards the Avast FTP server, make sure that you inform Avast Support from the filename and password for that archive. Without it notification, we might be not able to discover your archive on the FTP server and evaluate your files.

If you are not already in contact with us, submit a ticket to Avast Support. Include the following details in your message:

  • Customer or Order Number
  • Avast Program and Virus definitions (VPS) version
  • Windows operating system version
  • Details of your issue
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3 thoughts on “How to Upload Files to the Avast FTP Server

  • Salvatore

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  • JayceeDavina

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  • Addison Harmony Alanna W.

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