Nebraska IT Service Provider Increases Sales of managed services with Avast Business

Avast Review Longtime channel partner uses latest Managed Workplace means to fix improve service delivery and elevate the client experience

The company

SolutionOne is definitely an IT company supplying managed services and methods to businesses ranging from legal and engineering firms to places of worship and plumbing companies, located through the U.S. The company is really a high-tech evolution of the 85-year-old family business located in Nebraska, and that’s why nearly all its customers live in Omaha and Lincoln subsequently. “Our core clientele reflects midwestern values, and our customers view loyalty as essential,” explains President John Kuchta.

The challenge

At SolutionOne, John leads the managed services division, as well as for him, sales strategy and processes would be the top challenges at this time. His immediate focus is driving growth for that company’s managed services.

“We have labored using the AVG-Avast team for pretty much 3 years, as well as their support continues to be especially critical with getting us up to date around the Avast Business products and positioning them effectively to create leads for the managed services team,” states John. “Our goal is leveraging the safety services within the Avast portfolio to improve sales figures, re-energize our existing accounts, and also be our managed services offering.”

The solution

Moving to a security solution which was a much better fit for his customers’ needs, John switched from Continuum to Avast Business Managed Workplace. “We have upgraded towards the latest Managed Workplace version its our customer sites. We feel the remote monitoring and management platform is leagues over the systems we’ve used previously. The quantity of valuable data, easy scheduling tasks, and ease of access towards the systems under management is definitely an immense assist in our day-to-day business.”

The SolutionOne team is applying the Managed Workplace service intends to help standardize its onboarding. John’s team also gains tremendous value within the site security assessment tool. Utilizing it, John can conduct health checks on customers’ systems from the RMM, generating real-time assessments that show any security risks and list all of the actions required to secure devices and workstations on every network.

“The security assessment is big for all of us,” John adds. “I’ve offered 1 / 2 of the accounts that people cover simply on the benefits of security alone. It provides for us several to suggest to, so we can display the client any areas that aren’t being covered completely. We are able to then discuss the way we can raise that security score.”

The results

Working with the AVG-Avast team, John has driven enhancements operating delivery, customer experience, and sales numbers. “The tools, technology, and account support from Avast Business make positive impacts on the business. We’re getting glowing reviews from customers about our responsiveness and a focus for their needs. It has brought to real figures around the sales side as we’ve been in a position to sign customers for second and third-year contracts according to our performance and repair. Fundamental essentials tangible outcomes of a powerful partnership.”

If you’re searching to improve sales and deepen relationships, learn more by downloading our white-colored paper on managed security services :

Avast Business - Download Managed Security Service White Paper
Avast Business – Download Managed Security Service White Paper

and check out the Avast Business product portfolio.

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